At Shree Sai Hospital, we respect the privacy of visitors, patients and other individuals who interact with our website. This Privacy Policy explains how information may be collected, used, stored, processed and protected when you visit or use https://shreesaihospital.in/ or contact the Hospital through the communication options provided on our website.
Shree Sai Hospital is located at: Gokul Nagari 1, 90 Feet Road, Thakur Complex, Kandivali East, Mumbai 400101
This Privacy Policy applies only to the extent that the relevant website functionality or communication channel is used. By using the website or voluntarily providing information through our contact or appointment channels, you acknowledge this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may receive information that you voluntarily provide to us. This may include:
- Your name
- Your mobile number
- Your email address
- The department or speciality you select
- The message or enquiry you submit through a website form
- Appointment-related information you submit through the website
- Information you provide when contacting the Hospital by telephone, email or WhatsApp
The information requested through website forms may vary depending on the purpose of the form.
2. Medical and Healthcare Information
Healthcare information may be sensitive and should be shared carefully.
Please avoid submitting unnecessary confidential medical information through a general website contact or enquiry form unless the information is specifically requested or is necessary for a particular Hospital service. Please also avoid sending unnecessary sensitive information by email.
If you provide healthcare-related information through an appropriate Hospital communication or healthcare channel, that information may be processed for relevant healthcare, administrative, appointment, patient-support or communication purposes, subject to applicable law and the nature of the service provided.
If the website allows patients to submit or access medical records, reports or other healthcare documents, such information may be processed for the relevant healthcare, administrative or patient-support purpose for which it was provided. Such information may be retained and handled in accordance with applicable healthcare, medical-record and legal requirements.
3. CCTV and Security
The Hospital may use CCTV cameras in certain areas of its premises for safety, security, access control and incident management. CCTV recordings may be retained for as long as reasonably necessary for these purposes or as required by applicable law.
4. How We May Use Information
Information you submit may be used, where applicable, to:
- Respond to your enquiries and provide information you have requested
- Contact you regarding appointment requests and coordinate consultations or Hospital services
- Respond to patient-service enquiries
- Support admission, discharge, billing or insurance-related enquiries, where applicable
- Respond to communications you send to the Hospital by telephone or WhatsApp, including urgent ones
- Improve website functionality and user experience
- Maintain website security
- Comply with applicable legal or regulatory obligations
5. Emergency Communications
Online forms, email and website communications should not be relied upon for medical emergencies. Shree Sai Hospital provides 24×7 emergency services. For urgent assistance, call the Hospital directly on +91 7575057589 / +91 8928300290.
6. Telephone, WhatsApp, Email and Third-Party Services
You may contact Shree Sai Hospital through the communication options displayed on the website. Full contact details are in section 16.
If you contact us through WhatsApp, telephone or email, you are using an external telecommunications or messaging service. Our website may also link to or work with other external services, including map or location services, where present. Such services may have their own terms, security practices and privacy policies, which may apply once you leave the Shree Sai Hospital website or interact with them.
The Hospital does not control and is not responsible for the privacy practices of independent third-party platforms. Ordinary email may not be a completely secure method of communication.
7. Online Payments
If online payment facilities are available through the website, payments may be processed through a third-party payment service provider. The Hospital does not directly store complete card or banking details unless otherwise stated. Payment information may be processed by the applicable payment provider in accordance with its terms and privacy practices.
8. Cookies and Similar Technologies
The website may use cookies or similar technologies where implemented to support website functionality, security, analytics, preferences or user experience. Where cookies or similar technologies are used, visitors may be able to manage certain cookie preferences through their browser settings. The cookies and technologies used by the website may change as website functionality changes.
The website uses Google Tag Manager (GTM) to manage website tags and Google Analytics 4 (GA4) to understand website traffic and user interactions. This information helps us analyse website performance and improve the user experience.
9. Information Sharing
Where necessary for legitimate purposes and subject to applicable law, information may be shared with:
- Healthcare professionals involved in your care, where applicable
- Authorised Hospital staff involved in administration
- Service providers supporting website or operational functions, where applicable, including website hosting, technical maintenance and analytics services.
- Insurance or TPA coordination teams, where applicable to a service you have requested
- Government authorities or regulators where legally required
- Other persons or organisations where disclosure is legally permitted or required, including certain emergency or safety-related circumstances
The Hospital does not intend to disclose personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.
10. Data Security
We aim to use reasonable measures to protect information against unauthorised access, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should also take reasonable precautions when sending personal or sensitive information through the internet.
11. Data Retention
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain records, comply with applicable legal or regulatory requirements, resolve disputes or protect legitimate interests. Specific healthcare or medical-record retention requirements may apply depending on the nature of the information and applicable laws and regulations.
Website enquiry and appointment-form information may be retained for as long as necessary to respond to enquiries, manage appointments, maintain records and meet applicable legal or regulatory requirements.
12. Children’s Information
The Hospital provides paediatric services. Healthcare services involving minors may require information to be provided by a parent, guardian or authorised representative, where applicable. Parents and guardians should take care when submitting information about a child through website forms or communication channels.
13. Your Privacy Rights and Choices
Subject to applicable law, you may have rights relating to your personal information. Depending on the applicable legal framework, these may include the ability to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is handled
- Raise a privacy-related concern
To make a request or raise a concern, contact the Grievance Officer named in section 16. Certain information may need to be retained where required by law, regulation, healthcare or medical-record requirements, legitimate operational needs or other applicable obligations.
You may withdraw consent where processing is based on consent by contacting us using the details provided in Section 16. Withdrawal of consent will not affect processing already carried out before the withdrawal, where permitted by applicable law.
14. Accuracy of Information
Please provide accurate information when submitting information through our website or contacting the Hospital. If you provide incorrect or incomplete information, this may affect our ability to respond to your enquiry or provide the requested service.
15. Changes to This Privacy Policy
Shree Sai Hospital may update this Privacy Policy from time to time to reflect changes in website functionality, services, operational practices, legal requirements or privacy practices. The current version will be published on this page, and the “Last Updated” date will be revised when material changes are made.
16. Contact Us
For privacy-related questions or requests, Please contact us.
